Delivery & Returns
Standard UK delivery timescales take 5-7 working days (excludes weekends & bank holidays). All items are shipped from our warehouse based in Manchester, UK, you will be notified via email when your goods are due for shipment.
UK (Domestic) Standard Shipping: £4.95
RETURNS & EXCHANGES
All returns/exchanges are paid for by the customer unless otherwise agreed by Piero Verni.
If you wish to return your order for refund/exchange, please return your goods with a reference of your order number and whether you would like a refund/exchange. Please make sure your goods are in their original condition, including with any packaging and tags. Our delivery address is:
Unit B2 Brookside Business Park,
You have the right to cancel items ordered from www.pieroverni.com.
To cancel items ordered you must notify us by letter or email within 30 days of delivery. You have a statutory duty to take reasonable care of the goods while they are in your possession and we will pursue our right of action against customers who breach this duty. We ask that any items are returned unused, with any packaging and tags.
We will assume you have accepted the goods 30 days after they have been delivered unless you tell us about any complaints within that period. If you, your agents, employees or licensees have opened, used or defaced the goods, we will count this as accepting the goods.
We are not liable for, will not refund and cannot accept any responsibility for any of the following:
a) Any goods which have been repaired, defaced or altered by
c) Any goods which, in our opinion, have been subject to any accident or to damage or which have been improperly stored, maintained or used.
d) Any direct loss or damage except the liabilities we have already mentioned.
e) Is not in a re-sellable condition.
Refunds will not be processed until goods have been received at our warehouse. We advise that customers request proof of postage and ensure any receipts/tracking numbers are retained until goods have been returned and processed.
We aim to process refunds & within 10 working days of receipt. Please allow a further 5 working days to receive exchanges.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.
If a discount was applied to the original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights.
If a refund is required on a bundle deal including a free item, the free items must be returned for a refund with the other bundle deal items. If customers fail to return free items the full price of the item will be deducted from the refund.
We accept refunds/exchanges on unworn underwear that is still in its original packaging
Underwear purchased as part of a bundle deal cannot be kept if the other items within the bundle deal have been returned for a refund. If you have worn the underwear and wish to return other items in the bundle, the full cost of the boxers (£9.99 as sold on the website) will be deducted from the refund amount.
PROBLEM WITH YOUR ORDER?
We endeavour to deliver orders correctly, however occasionally orders may be incorrect or items faulty. In such an instance, customers must contact our customer service team immediately on firstname.lastname@example.org, we will provide a prepaid returns label which covers the cost of returning goods to us and will make arrangements for the correct items to be resent. If you arrange a return delivery to us using an alternative service (outside of our own prepaid label service), we are not liable to cover any additional costs incurred for shipment outside of our own £3.95 return shipping cost.
NEED ADDITIONAL INFO?
For all returns queries and information, please email our customer service team with your full name, address and order number, and we'll get back to you within 2 working days.